Return & Exchange Policy
ALL SALES FINAL, EXCHANGES ONLY
FAQs
Can I get a refund if my item doesn’t fit?
No refunds, exchanges only. If the item you purchase doesn’t fit is defective, you can exchange it for the correct size or an item of equal value.
How long does shipping take?
Not Your Typical Apparel is sold through a Pre-Order system. Pre-Orders are left open for 30 days and ship out approximately 10 business days after that.. Email info@notyourtypicalapparel.com if you would like to get the status of your order
How do your clothes fit?
Most of our designs fit true to size but feel free to contact us if you have sizing questions about a particular design
How do I go about returning an item for an exchange?
If you would like to return an item please email us at info@notyourtypicalapparel.com and we will provide you with a return address. You can then place the item in the mail with a note inside the package explaining the reason for the exchange and what you would like to exchange. After you have mailed the item back to us contact us via email with the tracking #.
How much does shipping cost?
Shipping costs are included in the price sale. International orders will have a shipping surcharge
Which shipping carrier do you use?
We ship out all goods using USPS Priority Mail
Can I expedite shipping?
Unfortunately we are unable to offer expedited shipping
Can I pick up my online order up from the showroom?
We currently do not offer this service
How long do I have to make an exchange?
You have up to 14 calendar days after the date of your purchase to make an exchange, only unworn items can be exchanged
Can I cancel or change an online order once it has been placed?
Unfortunately we are unable to allow customers to change or cancel online orders once they have been placed
What are the hours of operation for the customer service?
Monday – Saturday from 11am – 7pm. Contact info is below:
Email Address: info@notyourtypicalapparel.com
Do you ship internationally?
Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you.
Do I get a tracking # with my order?
All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days, feel free to email us and we will provide it to you.
Can I return or exchange items I purchased online at a physical location?
We currently do not offer this service
What do I do if my package says delivered but I never received it?
If you are having any issues receiving your package, contact your local Post Office the moment you notice the issue. We are not responsible for any lost or undelivered packages. The United States Post Office insures all lost or damaged packages. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.
Do you provide insurance on your packages?
Yes, we provide insurance for the full amount of the order for all order over $100
Can I use an online promo code for custom orders or at the showroom?
No, online promo codes are only applicable to orders placed directly from our online store
How do I place an order for pickup from your showroom?
We currently do not offer this service
Can I order online if my Billing Address doesn’t match my Shipping Address?
If you billing address does not match your shipping address you must order using your PayPal account or your order will be cancelled